Effective Date: January 3, 2025

This Privacy Policy explains how S&S Accounting Services, a division of Kanth’s Group Inc. (“Kanth’s”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you access our website (kanths.ca), utilize our services, or make purchases through our online store.

Information We Collect

We collect and process the following types of personal information:

1. Client Information: Name, address, Social Insurance Number (SIN), date of birth, marital status, employment information, and other financial details necessary for accounting services.
2. Website Usage Information: Details of your website interactions, such as browser type, IP address, operating system, pages visited, and links clicked. We may use cookies and tracking technologies to collect this information.
3. Online Store Information: If you make a purchase through our online store, we collect payment details, billing information, and product preferences.

How We Use Your Information

We use your personal information for the following purposes:

1. Accounting Services: To provide you with requested accounting services such as tax preparation, bookkeeping, and financial consulting.
2. Online Store Transactions: To process and deliver online purchases, including sending you receipts and tracking information.
3. Website Operations: To improve and maintain our website and personalize your experience.
4. Legal and Regulatory Compliance: To meet our legal obligations, including tax reporting.
5. With Your Consent: For any other purposes where you give consent.

Refund Policy for Online Store Purchases

• Same-Day Refunds: If you cancel a service or product on the same day of purchase, you may be eligible for a refund. Exceptions apply to services or products that have already been processed or initiated.
• No Refunds After Work Begins: Once we start working on your service, no refunds will be issued.
• CRA Adjustments: Your refund amount may differ from our original estimate due to CRA’s changes. If you notice any discrepancies, please contact us, and we’ll be happy to investigate.

Audit Support

For eligible clients:

• Response Time: We strive to respond to audit-related inquiries within 48 hours of contact.
• Submission to CRA: We can submit information to the CRA on your behalf, provided we are your authorized representative.
• Client Responsibility: It is your responsibility to notify us if you are audited by the CRA.

Preparation and Submission Timelines

• Tax Preparation: For priority service, we aim to prepare your taxes within 24 hours after receiving your form submission. For all other services, we try to complete preparation within 72 hours of form submission.
• Tax Submission: We strive to submit your taxes to the CRA within 48 hours of your signing the T183 authorization form.

Client Responsibilities

• Document Submission: Clients must provide all requested documents promptly to continue with the tax filing process. Delays in providing documents may result in processing delays or incomplete filings.
• Accuracy of Information: It is the client’s responsibility to review the T183 form carefully before signing. Ensure the total income and other details are accurate and include all relevant slips to avoid omissions or errors.
• Record Retention: Clients must retain all tax-related receipts and supporting documents for a minimum of six (6) years from the date of filing. These records may be required in case of a CRA audit.

Initial Contact Timeline

• Priority Service: We will contact you within 24 hours of receiving your payment.
• Regular Service: We aim to contact you within 48 hours of receiving your payment.

Sharing Your Information

We may share your information with the following third parties:

1. Service Providers: Third-party vendors (e.g., tax software providers, payment processors) who assist in delivering our services.
2. Government Agencies: For compliance with tax reporting and other legal requirements.
3. Third Parties with Consent: Any other parties where you have explicitly provided consent.

Data Retention

• Client Information: Retained for at least 7 years as per Canada Revenue Agency (CRA) guidelines.
• Website Usage and Transaction Information: Retained for a shorter period unless required by law.

Cookies

We use cookies to enhance your website experience. You can manage your cookie preferences through your browser settings, but certain website features may be limited if you disable cookies.

Your Choices

• Access and Update: Contact us to access or update your personal information.
• Marketing Opt-Out: You can opt out of receiving promotional emails.
• Deletion Requests: You may request the deletion of your personal information, subject to legal obligations.

Security

We implement reasonable safeguards to protect your data. However, no system is entirely secure, and we cannot guarantee the complete safety of your information.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from anyone under this age.

Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on our website, and the effective date will be revised accordingly.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

• By email: [email protected]
• By phone: +1 (519) 992 4123
• By mail: S&S Accounting Services [a part of Kanth’s Group Inc.], 60 Kootenay Cres, Scarborough ON M1J 1R9